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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Bell

February 18, 2026

5  out of  5
rating by Brian Bell
"Mark Hansen is a really great insurance agent. He was very professional, patient, and very knowledgeable. He provided me the upmost top tier customer service! I am truly satisfied and he is highly recommended. Thank you again Mark!!"
We responded:
"Thank you for the wonderful review, Brian! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
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madison knutty

February 17, 2026

5  out of  5
rating by madison knutty
"Jennifer was awesome! She helped me bundle my home and auto insurance. She was very helpful and knowledgeable. Any question I had, she answered them no problem."
We responded:
"madison, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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James Buelow

February 4, 2026

5  out of  5
rating by James Buelow
"Called to request a copy of my home insurance policy for tax purposes. Spoke with Mark and he said that he would send shortly and he did. Thank you Mark. I have always received outstanding Customer Service from Trevor and Staff. Professional, courteous, and very responsive. Thanks again. Jim Buelow"
We responded:
"Mr. Buelow, thanks for sharing. while we strive to not have issues, they sometimes do happen but we do our best to correct them as quick as possible. Thanks for allowing us to help make the claim smoother and get your motorhome back so you can go camping!"
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Jacob Marmon

December 18, 2025

5  out of  5
rating by Jacob Marmon
"Just recently purchased a motorcycle policy. Mark Hansen assisted me set me up with a great plan and answered any questions I had. The receptionist answered the phone immediately which I am very surprised by as I usually have to call twice anywhere for them to answer. 5/5 stars zero complaints."
We responded:
"Thanks for the 5 ⭐️ review! I am big on a real person answering the phones and you will always get that when you call our agency. Thanks for allowing us to help with your insurance needs. "
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Treson S

December 18, 2025

5  out of  5
rating by Treson S
"So fortunate to have Jennifer in my court. She not only coached me through a last minute policy change but also identified and rectified issues with my account that nobody else noticed. I wouldn't have been able to move into my new apartment without her. She's a lifesaver!"
We responded:
"Treson, I’m glad to hear Jennifer was a great help. We work hard to help provide the best service possible! "
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Pamela Taylor

December 13, 2025

5  out of  5
rating by Pamela Taylor
"I've been using State farm since relocated from Medina Ohio to Virginia beach. They've been a loyal reputable business that pulled through and for me when I had to head on auto accident in 2001. And State farm by your side. I love their umbrella policies and they're just a really good insurance company to go with you can bundle your renters and automobile policy and get a significant discount. Thank you for your professional business State Farm."
We responded:
"Pamela, thanks for the review and for being a long time State Farm customer! We appreciate you putting your trust in Statefarm and also my agency. We always strive to be here and help with all your insurance needs. "
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Ladaisha Sanders

December 11, 2025

5  out of  5
rating by Ladaisha Sanders
"Jenn was amazing"
We responded:
"Thanks for the review! We love Jennifer in the office and thinks so does do amazing with helping customers with their insurance needs. "
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grunkleann

December 5, 2025

5  out of  5
rating by grunkleann
"Mark was very patient, helpful, kind and attentive when I was signing up to this office! Thank you so much, Mark!"
We responded:
"Thanks for the 5 ⭐️ review! I am glad to hear mark helped provide stellar service with your insurance. We are always here to help any way we can! "
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Construction Worker

December 4, 2025

5  out of  5
rating by Construction Worker
"Mark Hansen... did a wonderful job securing me an affordable auto insurance plan? As well as was able to help me with my renter's insurance. He was very kind,polite and knowledgeable about what I needed to get done. Thank you so much for your help."
We responded:
"Thanks so much for the review! I’m glad mark did a great job helping with the Auto and Renters insurance. I appreciate the trust you have put in our agency and we are always here to help however we can.
"
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Carson Gross

November 26, 2025

5  out of  5
rating by Carson Gross
"Polite, professional, and a pleasure to work with. Would highly recommend."
We responded:
"Thanks so much. Glad we could help with your auto insurance today! "
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COURTNEY CHANDLER

November 26, 2025

5  out of  5
rating by COURTNEY CHANDLER
"Mark, in the office, is so easy to work with. I have been working with him for the last few years. He is very professional and helpful. I would highly recommend this company to anyone."
We responded:
"Courtney, Thanks for the review ! We are thrilled to hear that working with mark through the years has been a great experience. He is a rockstar in the office.

We appreciate your trust in the team.
"
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Katiria Liz

November 13, 2025

5  out of  5
rating by Katiria Liz
"Jennifer was super helpful very informative. Provided me with amazing information that I didn't even receive from other companies. Definitely would recommend her as an agent"
We responded:
"Thanks katiria for the 5 ⭐️ review. I’m glad to hear she carried out our agencies mission to help make insurance easy. "
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Shenee Wilson

November 7, 2025

5  out of  5
rating by Shenee Wilson
"Ms. Jennifer McPeters is the most amazing Agent. She is amazing with her Customer Services , Great at price Quoting and has an amazing personality. I've been with State Farm for 9yrs and Ms. Jen is my go to person with anything rather its Auto, Life Ins. etc you name it Ms. Jen got you covered. Thank You Ms. Jen for all that you do!!!"
We responded:
"Thanks Sheree for the review. Jennifer does an excellent job helping with all your insurance needs. I am glad to hear that your experience with her is amazing each time. "
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Bradley Spriggs

November 6, 2025

5  out of  5
rating by Bradley Spriggs
"Trevor and his staff provide excellent customer service! They do a great job of explaining the different policy options and providing you with the appropriate coverage! It’s been a great experience!"
We responded:
"Thanks for the 5 ⭐️review. We are glad that my team provided great options for you to get the coverage you need. "
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Alec Dunagan

November 5, 2025

5  out of  5
rating by Alec Dunagan
"I typically deal with Trevor and Mark at this agency, however, I have had the pleasure of dealing with his entire staff throughout my time in VA. Both him and his team are responsive, professional and handle questions/concerns quickly.

They did great with my auto, renters, life, hospital income, and pet insurance!"
We responded:
"Alec, thanks for the 🌟⭐️🌟⭐️⭐️ review. We work hard to always make sure you have a great experience with the office. I am grateful we can help with a wide range of insurance products. "
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rick hoagland

November 5, 2025

5  out of  5
rating by rick hoagland
"Fantastic people and service"
We responded:
"Rick, thanks so much for the review. We strive to provide excellent service with every transaction. "
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Hamza Chao

October 29, 2025

5  out of  5
rating by Hamza Chao
"I had a great experience working with Jennifer McPeters. She was extremely professional, helpful, and went above and beyond to make sure I understood all my options. Jennifer made the whole process smooth and stress-free, and she truly cared about finding the best coverage for my needs. I really appreciate her patience, clear communication, and dedication to excellent customer service."
We responded:
"Hamza, thanks for the review. I am glad Jennifer is living our mission statement at the office to go above and beyond in providing excellent service. We will always strive to provide that same level of service in every interaction. "
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Daniel Mueller

October 28, 2025

5  out of  5
rating by Daniel Mueller
"I just moved to the US and Jennifer McPeters was a great help to set up my Renters Insurance. She answered every question I had and was very patient! Looking forward to set up my car insurance as well here!"
We responded:
"Daniel, thanks so much for taking a moment to share your experience with the office. I am glad to hear Jennifer did a great job helping. We appreciate having her on the team. We look forward to helping manage all of your insurance needs.
"
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Starreese Bagwell

September 23, 2025

5  out of  5
rating by Starreese Bagwell
"Jennifer at the State Farm office was not only polite but very helpful and knowledgeable. Thank you for helping me with this process."
We responded:
"I’m so glad to hear Jennifer was able to help. We strive to provide the best experience possible for you. "
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Julie Maschke

September 14, 2025

5  out of  5
rating by Julie Maschke
"Jennifer was very helpful in getting insurance set up on our new vehicle!"
We responded:
"Julie, that’s for the review. I am glad to hear Jennifer was able to exemplify our goal of making insurance an easy process.
"
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Jen N

September 11, 2025

5  out of  5
rating by Jen N
"Personnel at the office are always polite, helpful and thorough. The last time I called, I asked for information of my life insurance, and Trevor immediately emailed it to me."
We responded:
"Thanks so much for the review. We strive to provide excellent service. I’m glad we had a quick response in helping assist you with the life insurance. "
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Scott Marlowe

August 22, 2025

5  out of  5
rating by Scott Marlowe
"Mark hansen did a great job getting my insurance set up He was fast and efficient and answered all my questions. Great job!"
We responded:
"Thanks so much for the review. Mark does a great job helping with your insurance needs. "
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Debbi B

August 18, 2025

5  out of  5
rating by Debbi B
"From the receptionist who answered the phone, to the agent I spoke to (Jennifer), I received GREAT service. Courteous, helpful, informative and thorough. Jennifer had my elderly mother's renter's policy updated and completed within minutes. She contacted my mother's new assisted living facility on my behalf to get questions answered. She communicated with me so efficiently and handled all the details."
We responded:
"Debbi, I’m glad to hear your experience with the office was good from first answering the phone to helping with the renters insurance. We always will strive to provide that same level of service anytime you call.
"
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Cas (Cas)

August 12, 2025

5  out of  5
rating by Cas (Cas)
"I'm currently in the process of moving to Virginia from Florida. With just one phone call, Mark helped me with everything I needed through the insurance transfer! He was very kind and he took care of everything! Can't recommend him or this agency enough!"
We responded:
"Cas, welcome to Virginia! I am glad mark was able to help you with your insurance needs. We always strive for excellent service. I’m glad to hear mark was able to provide the level of service to you. "
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Jacob

July 17, 2025

5  out of  5
rating by Jacob
"So long story short I had State farm for years and was always satisfied good price good customer service and they were always there for you then I got to stick up my butt so I want to save some money if I can I found this cutthroat Insurance company it was just a few dollars cheaper wow what a headache that was I called Jennifer back Jennifer mcpeters she was great got me set back up and was super patient I'm never leaving State farm again"
We responded:
"Jacob, thanks for the review. We strive to always provide the best service. Sorry to hear that you had a less than stellar experience with the other company after you left. We are glad we could help you again and look forward to continuing to work with you! "