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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Katiria Liz

November 13, 2025

5  out of  5
rating by Katiria Liz
"Jennifer was super helpful very informative. Provided me with amazing information that I didn't even receive from other companies. Definitely would recommend her as an agent"
We responded:
"Thanks katiria for the 5 ⭐️ review. I’m glad to hear she carried out our agencies mission to help make insurance easy. "
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Shenee Wilson

November 7, 2025

5  out of  5
rating by Shenee Wilson
"Ms. Jennifer McPeters is the most amazing Agent. She is amazing with her Customer Services , Great at price Quoting and has an amazing personality. I've been with State Farm for 9yrs and Ms. Jen is my go to person with anything rather its Auto, Life Ins. etc you name it Ms. Jen got you covered. Thank You Ms. Jen for all that you do!!!"
We responded:
"Thanks Sheree for the review. Jennifer does an excellent job helping with all your insurance needs. I am glad to hear that your experience with her is amazing each time. "
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Bradley Spriggs

November 6, 2025

5  out of  5
rating by Bradley Spriggs
"Trevor and his staff provide excellent customer service! They do a great job of explaining the different policy options and providing you with the appropriate coverage! It’s been a great experience!"
We responded:
"Thanks for the 5 ⭐️review. We are glad that my team provided great options for you to get the coverage you need. "
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Alec Dunagan

November 5, 2025

5  out of  5
rating by Alec Dunagan
"I typically deal with Trevor and Mark at this agency, however, I have had the pleasure of dealing with his entire staff throughout my time in VA. Both him and his team are responsive, professional and handle questions/concerns quickly. They did great with my auto, renters, life, hospital income, and pet insurance!"
We responded:
"Alec, thanks for the 🌟⭐️🌟⭐️⭐️ review. We work hard to always make sure you have a great experience with the office. I am grateful we can help with a wide range of insurance products. "
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rick hoagland

November 5, 2025

5  out of  5
rating by rick hoagland
"Fantastic people and service"
We responded:
"Rick, thanks so much for the review. We strive to provide excellent service with every transaction. "
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Hamza Chao

October 29, 2025

5  out of  5
rating by Hamza Chao
"I had a great experience working with Jennifer McPeters. She was extremely professional, helpful, and went above and beyond to make sure I understood all my options. Jennifer made the whole process smooth and stress-free, and she truly cared about finding the best coverage for my needs. I really appreciate her patience, clear communication, and dedication to excellent customer service."
We responded:
"Hamza, thanks for the review. I am glad Jennifer is living our mission statement at the office to go above and beyond in providing excellent service. We will always strive to provide that same level of service in every interaction. "
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Daniel Mueller

October 28, 2025

5  out of  5
rating by Daniel Mueller
"I just moved to the US and Jennifer McPeters was a great help to set up my Renters Insurance. She answered every question I had and was very patient! Looking forward to set up my car insurance as well here!"
We responded:
"Daniel, thanks so much for taking a moment to share your experience with the office. I am glad to hear Jennifer did a great job helping. We appreciate having her on the team. We look forward to helping manage all of your insurance needs. "
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Starreese Bagwell

September 23, 2025

5  out of  5
rating by Starreese Bagwell
"Jennifer at the State Farm office was not only polite but very helpful and knowledgeable. Thank you for helping me with this process."
We responded:
"I’m so glad to hear Jennifer was able to help. We strive to provide the best experience possible for you. "
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Julie Maschke

September 14, 2025

5  out of  5
rating by Julie Maschke
"Jennifer was very helpful in getting insurance set up on our new vehicle!"
We responded:
"Julie, that’s for the review. I am glad to hear Jennifer was able to exemplify our goal of making insurance an easy process. "
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Jen N

September 11, 2025

5  out of  5
rating by Jen N
"Personnel at the office are always polite, helpful and thorough. The last time I called, I asked for information of my life insurance, and Trevor immediately emailed it to me."
We responded:
"Thanks so much for the review. We strive to provide excellent service. I’m glad we had a quick response in helping assist you with the life insurance. "
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Scott Marlowe

August 22, 2025

5  out of  5
rating by Scott Marlowe
"Mark hansen did a great job getting my insurance set up He was fast and efficient and answered all my questions. Great job!"
We responded:
"Thanks so much for the review. Mark does a great job helping with your insurance needs. "
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Debbi B

August 18, 2025

5  out of  5
rating by Debbi B
"From the receptionist who answered the phone, to the agent I spoke to (Jennifer), I received GREAT service. Courteous, helpful, informative and thorough. Jennifer had my elderly mother's renter's policy updated and completed within minutes. She contacted my mother's new assisted living facility on my behalf to get questions answered. She communicated with me so efficiently and handled all the details."
We responded:
"Debbi, I’m glad to hear your experience with the office was good from first answering the phone to helping with the renters insurance. We always will strive to provide that same level of service anytime you call. "
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Cas

August 12, 2025

5  out of  5
rating by Cas
"I'm currently in the process of moving to Virginia from Florida. With just one phone call, Mark helped me with everything I needed through the insurance transfer! He was very kind and he took care of everything! Can't recommend him or this agency enough!"
We responded:
"Cas, welcome to Virginia! I am glad mark was able to help you with your insurance needs. We always strive for excellent service. I’m glad to hear mark was able to provide the level of service to you. "
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Jacob

July 17, 2025

5  out of  5
rating by Jacob
"So long story short I had State farm for years and was always satisfied good price good customer service and they were always there for you then I got to stick up my butt so I want to save some money if I can I found this cutthroat Insurance company it was just a few dollars cheaper wow what a headache that was I called Jennifer back Jennifer mcpeters she was great got me set back up and was super patient I'm never leaving State farm again"
We responded:
"Jacob, thanks for the review. We strive to always provide the best service. Sorry to hear that you had a less than stellar experience with the other company after you left. We are glad we could help you again and look forward to continuing to work with you! "
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Sherry Sindle

July 12, 2025

5  out of  5
rating by Sherry Sindle
"This office is always so friendly and they always answer the phone unless they are on the other line. It is important to me to have personal contact versus a robot or “AI” as they call the annoying encounters. Thank you for always supporting the county."
We responded:
"Sherry, thanks so much for the review. I personally dislike getting robots when calling places myself. I make sure we are always there to answer the phones and help with your insurance needs. We appreciate you and look forward to continually helping you and all our customers. "
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Carrie B.

July 1, 2025

5  out of  5
rating by Carrie B.
"Everyone is always very helpful and pleasant! I have never had an issue and have been insured with this office for over 7yrs now, with 2 claims… everything has been smooth, prompt and professional. I just redid my renters insurance with them as well and Jennifer is amazing!"
We responded:
"Carrie, I’m glad to hear you have a wonderful experience when you interact with the office. I’m glad Jennifer took great care helping with the renters insurance . We will always strive to provide that old school personal service to each of our customers. "
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Susan Galloway

June 30, 2025

5  out of  5
rating by Susan Galloway
"I've been with this office for years. Each time I call they know my name (caller ID I reckon) and speak with me like they already know how to help me. Today i was in a minor accident and before I could wrap that up and get home I had multiple texts and emails my claim was started and providing next steps. They sure helped calm my nerves; hadn't had an accident in 45 years and before I spoke with them felt like a little kid not knowing what to do! Thanks team!"
We responded:
"Susan, I am sorry that you were in an accident. I’m glad the team all worked together to help be there when you need us the most. We always strive to do our best to help anyway we can. P.s the phone system is connected to your account. We are not t"
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L Arend

June 12, 2025

5  out of  5
rating by L Arend
"This State Farm agency is the best in town. Immediate responses to inquiries and any other policy questions. Trevor and his stall are highly qualified, friendly and customer oriented."
We responded:
"Thanks so much for the review. We strive to always provide the best service possible with helping with your insurance needs! "
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john joo

May 30, 2025

5  out of  5
rating by john joo
"Mark was great!! Very satisfied with his service."
We responded:
"John, thanks so much for taking a moment to leave a review. I am glad to hear mark was great in helping your with insurance. We strive to always offer excellent service. "
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Steve Summerfield

May 29, 2025

5  out of  5
rating by Steve Summerfield
"Jennifer is an excellent agent, and speaker. Very personable, and completely professional. She is ultimately a pro."
We responded:
"Steve, I am glad to hear you had a wonderful experience with Jennifer. We all strive hard to be very personable and professional when helping with your insurance. We always want to be your good neighbor! "
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Tammie Terrell

May 19, 2025

5  out of  5
rating by Tammie Terrell
"Highly recommend. They care about your well being."
We responded:
"Tammie, thanks so much for the review. We try hard to go above and beyond to show every customer how much we care to help them. It’s good to hear my vision is happening with my team. - Trevor "
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George P. Burdell

May 19, 2025

5  out of  5
rating by George P. Burdell
"I worked with Jennifer McPeters to sign with State Farm. She did a great job going through the steps and explaining the details, and in the end halved my auto insurance bill. Thank you for your help."
We responded:
"Hey George, I am glad to hear Jennifer was able to help with your insurance needs. It’s always great when we can provide great coverage at half the cost you were paying before . "
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Kimberly Metcalf

May 12, 2025

5  out of  5
rating by Kimberly Metcalf
"Mark Hansen has been great to work with! He's answered all of my questions and been very prompt with his responses!"
We responded:
"Kimberly, thanks so much for the review. Glad to hear mark did an excellent job. We look forward to working with you and please feel free to reach out to us anytime you have questions. "
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William Willett

April 30, 2025

5  out of  5
rating by William Willett
"Trevor Jones and his team have been my agent for many years now. They are great! Professional and personable. Anytime I have had inquiries about any of my insurance policies I always receive a quick response and thorough explanation. I would highly recommend Trevor Jones and his team at State Farm."
We responded:
"Thanks Lance for the review. I appreciate you sharing your experience. It has been great working with you and we try hard to provide the best service possible. "
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Cassana Bohman

April 24, 2025

5  out of  5
rating by Cassana Bohman
"Mark was knowledgeable and a talented communicator. Would recommend him for your insurance needs!"
We responded:
"Thanks for taking time to leave a review. We are glad to hear you had a great experience with mark helping with your insurance needs. "