State Farm® Insurance Agent Trevor Jones
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jacob Marmon
December 18, 2025
"Just recently purchased a motorcycle policy. Mark Hansen assisted me set me up with a great plan and answered any questions I had. The receptionist answered the phone immediately which I am very surprised by as I usually have to call twice anywhere for them to answer. 5/5 stars zero complaints."
"Thanks for the 5 ⭐️ review! I am big on a real person answering the phones and you will always get that when you call our agency. Thanks for allowing us to help with your insurance needs. "
Treson S
December 18, 2025
"So fortunate to have Jennifer in my court. She not only coached me through a last minute policy change but also identified and rectified issues with my account that nobody else noticed. I wouldn't have been able to move into my new apartment without her. She's a lifesaver!"
"Treson, I’m glad to hear Jennifer was a great help. We work hard to help provide the best service possible! "
Pamela Taylor
December 13, 2025
"I've been using State farm since relocated from Medina Ohio to Virginia beach. They've been a loyal reputable business that pulled through and for me when I had to head on auto accident in 2001. And State farm by your side. I love their umbrella policies and they're just a really good insurance company to go with you can bundle your renters and automobile policy and get a significant discount. Thank you for your professional business State Farm."
"Pamela, thanks for the review and for being a long time State Farm customer! We appreciate you putting your trust in Statefarm and also my agency. We always strive to be here and help with all your insurance needs. "
Ladaisha Sanders
December 11, 2025
"Jenn was amazing"
"Thanks for the review! We love Jennifer in the office and thinks so does do amazing with helping customers with their insurance needs. "
grunkleann
December 5, 2025
"Mark was very patient, helpful, kind and attentive when I was signing up to this office! Thank you so much, Mark!"
"Thanks for the 5 ⭐️ review! I am glad to hear mark helped provide stellar service with your insurance. We are always here to help any way we can! "
Construction Worker
December 4, 2025
"Mark Hansen... did a wonderful job securing me an affordable auto insurance plan? As well as was able to help me with my renter's insurance. He was very kind,polite and knowledgeable about what I needed to get done. Thank you so much for your help."
"Thanks so much for the review! I’m glad mark did a great job helping with the Auto and Renters insurance. I appreciate the trust you have put in our agency and we are always here to help however we can. "
Carson Gross
November 26, 2025
"Polite, professional, and a pleasure to work with. Would highly recommend."
"Thanks so much. Glad we could help with your auto insurance today! "
COURTNEY CHANDLER
November 26, 2025
"Mark, in the office, is so easy to work with. I have been working with him for the last few years. He is very professional and helpful. I would highly recommend this company to anyone."
"Courtney, Thanks for the review ! We are thrilled to hear that working with mark through the years has been a great experience. He is a rockstar in the office. We appreciate your trust in the team. "
Katiria Liz
November 13, 2025
"Jennifer was super helpful very informative. Provided me with amazing information that I didn't even receive from other companies. Definitely would recommend her as an agent"
"Thanks katiria for the 5 ⭐️ review. I’m glad to hear she carried out our agencies mission to help make insurance easy. "
Shenee Wilson
November 7, 2025
"Ms. Jennifer McPeters is the most amazing Agent. She is amazing with her Customer Services , Great at price Quoting and has an amazing personality. I've been with State Farm for 9yrs and Ms. Jen is my go to person with anything rather its Auto, Life Ins. etc you name it Ms. Jen got you covered. Thank You Ms. Jen for all that you do!!!"
"Thanks Sheree for the review. Jennifer does an excellent job helping with all your insurance needs. I am glad to hear that your experience with her is amazing each time. "
Bradley Spriggs
November 6, 2025
"Trevor and his staff provide excellent customer service! They do a great job of explaining the different policy options and providing you with the appropriate coverage! It’s been a great experience!"
"Thanks for the 5 ⭐️review. We are glad that my team provided great options for you to get the coverage you need. "
Alec Dunagan
November 5, 2025
"I typically deal with Trevor and Mark at this agency, however, I have had the pleasure of dealing with his entire staff throughout my time in VA. Both him and his team are responsive, professional and handle questions/concerns quickly. They did great with my auto, renters, life, hospital income, and pet insurance!"
"Alec, thanks for the 🌟⭐️🌟⭐️⭐️ review. We work hard to always make sure you have a great experience with the office. I am grateful we can help with a wide range of insurance products. "
rick hoagland
November 5, 2025
"Fantastic people and service"
"Rick, thanks so much for the review. We strive to provide excellent service with every transaction. "
Hamza Chao
October 29, 2025
"I had a great experience working with Jennifer McPeters. She was extremely professional, helpful, and went above and beyond to make sure I understood all my options. Jennifer made the whole process smooth and stress-free, and she truly cared about finding the best coverage for my needs. I really appreciate her patience, clear communication, and dedication to excellent customer service."
"Hamza, thanks for the review. I am glad Jennifer is living our mission statement at the office to go above and beyond in providing excellent service. We will always strive to provide that same level of service in every interaction. "
Daniel Mueller
October 28, 2025
"I just moved to the US and Jennifer McPeters was a great help to set up my Renters Insurance. She answered every question I had and was very patient! Looking forward to set up my car insurance as well here!"
"Daniel, thanks so much for taking a moment to share your experience with the office. I am glad to hear Jennifer did a great job helping. We appreciate having her on the team. We look forward to helping manage all of your insurance needs. "
Starreese Bagwell
September 23, 2025
"Jennifer at the State Farm office was not only polite but very helpful and knowledgeable. Thank you for helping me with this process."
"I’m so glad to hear Jennifer was able to help. We strive to provide the best experience possible for you. "
Julie Maschke
September 14, 2025
"Jennifer was very helpful in getting insurance set up on our new vehicle!"
"Julie, that’s for the review. I am glad to hear Jennifer was able to exemplify our goal of making insurance an easy process. "
Jen N
September 11, 2025
"Personnel at the office are always polite, helpful and thorough. The last time I called, I asked for information of my life insurance, and Trevor immediately emailed it to me."
"Thanks so much for the review. We strive to provide excellent service. I’m glad we had a quick response in helping assist you with the life insurance. "
Scott Marlowe
August 22, 2025
"Mark hansen did a great job getting my insurance set up He was fast and efficient and answered all my questions. Great job!"
"Thanks so much for the review. Mark does a great job helping with your insurance needs. "
Debbi B
August 18, 2025
"From the receptionist who answered the phone, to the agent I spoke to (Jennifer), I received GREAT service. Courteous, helpful, informative and thorough. Jennifer had my elderly mother's renter's policy updated and completed within minutes. She contacted my mother's new assisted living facility on my behalf to get questions answered. She communicated with me so efficiently and handled all the details."
"Debbi, I’m glad to hear your experience with the office was good from first answering the phone to helping with the renters insurance. We always will strive to provide that same level of service anytime you call. "
Cas
August 12, 2025
"I'm currently in the process of moving to Virginia from Florida. With just one phone call, Mark helped me with everything I needed through the insurance transfer! He was very kind and he took care of everything! Can't recommend him or this agency enough!"
"Cas, welcome to Virginia! I am glad mark was able to help you with your insurance needs. We always strive for excellent service. I’m glad to hear mark was able to provide the level of service to you. "
Jacob
July 17, 2025
"So long story short I had State farm for years and was always satisfied good price good customer service and they were always there for you then I got to stick up my butt so I want to save some money if I can I found this cutthroat Insurance company it was just a few dollars cheaper wow what a headache that was I called Jennifer back Jennifer mcpeters she was great got me set back up and was super patient I'm never leaving State farm again"
"Jacob, thanks for the review. We strive to always provide the best service. Sorry to hear that you had a less than stellar experience with the other company after you left. We are glad we could help you again and look forward to continuing to work with you! "
Sherry Sindle
July 12, 2025
"This office is always so friendly and they always answer the phone unless they are on the other line. It is important to me to have personal contact versus a robot or “AI” as they call the annoying encounters. Thank you for always supporting the county."
"Sherry, thanks so much for the review. I personally dislike getting robots when calling places myself. I make sure we are always there to answer the phones and help with your insurance needs. We appreciate you and look forward to continually helping you and all our customers. "
Carrie B.
July 1, 2025
"Everyone is always very helpful and pleasant! I have never had an issue and have been insured with this office for over 7yrs now, with 2 claims… everything has been smooth, prompt and professional. I just redid my renters insurance with them as well and Jennifer is amazing!"
"Carrie, I’m glad to hear you have a wonderful experience when you interact with the office. I’m glad Jennifer took great care helping with the renters insurance . We will always strive to provide that old school personal service to each of our customers. "
Susan Galloway
June 30, 2025
"I've been with this office for years. Each time I call they know my name (caller ID I reckon) and speak with me like they already know how to help me. Today i was in a minor accident and before I could wrap that up and get home I had multiple texts and emails my claim was started and providing next steps. They sure helped calm my nerves; hadn't had an accident in 45 years and before I spoke with them felt like a little kid not knowing what to do! Thanks team!"
"Susan, I am sorry that you were in an accident. I’m glad the team all worked together to help be there when you need us the most. We always strive to do our best to help anyway we can. P.s the phone system is connected to your account. We are not t"