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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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L Arend

June 12, 2025

5  out of  5
rating by L Arend
"This State Farm agency is the best in town. Immediate responses to inquiries and any other policy questions. Trevor and his stall are highly qualified, friendly and customer oriented."
We responded:
"Thanks so much for the review. We strive to always provide the best service possible with helping with your insurance needs! "
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john joo

May 30, 2025

5  out of  5
rating by john joo
"Mark was great!! Very satisfied with his service."
We responded:
"John, thanks so much for taking a moment to leave a review. I am glad to hear mark was great in helping your with insurance. We strive to always offer excellent service. "
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Steve Summerfield

May 29, 2025

5  out of  5
rating by Steve Summerfield
"Jennifer is an excellent agent, and speaker. Very personable, and completely professional. She is ultimately a pro."
We responded:
"Steve, I am glad to hear you had a wonderful experience with Jennifer. We all strive hard to be very personable and professional when helping with your insurance. We always want to be your good neighbor! "
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Tammie Terrell

May 19, 2025

5  out of  5
rating by Tammie Terrell
"Highly recommend. They care about your well being."
We responded:
"Tammie, thanks so much for the review. We try hard to go above and beyond to show every customer how much we care to help them. It’s good to hear my vision is happening with my team. - Trevor "
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George P. Burdell

May 19, 2025

5  out of  5
rating by George P. Burdell
"I worked with Jennifer McPeters to sign with State Farm. She did a great job going through the steps and explaining the details, and in the end halved my auto insurance bill. Thank you for your help."
We responded:
"Hey George, I am glad to hear Jennifer was able to help with your insurance needs. It’s always great when we can provide great coverage at half the cost you were paying before . "
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Kimberly Metcalf

May 12, 2025

5  out of  5
rating by Kimberly Metcalf
"Mark Hansen has been great to work with! He's answered all of my questions and been very prompt with his responses!"
We responded:
"Kimberly, thanks so much for the review. Glad to hear mark did an excellent job. We look forward to working with you and please feel free to reach out to us anytime you have questions. "
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William Willett

April 30, 2025

5  out of  5
rating by William Willett
"Trevor Jones and his team have been my agent for many years now. They are great! Professional and personable. Anytime I have had inquiries about any of my insurance policies I always receive a quick response and thorough explanation. I would highly recommend Trevor Jones and his team at State Farm."
We responded:
"Thanks Lance for the review. I appreciate you sharing your experience. It has been great working with you and we try hard to provide the best service possible. "
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Cassana Bohman

April 24, 2025

5  out of  5
rating by Cassana Bohman
"Mark was knowledgeable and a talented communicator. Would recommend him for your insurance needs!"
We responded:
"Thanks for taking time to leave a review. We are glad to hear you had a great experience with mark helping with your insurance needs. "
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Avalon Marker

April 24, 2025

5  out of  5
rating by Avalon Marker
"So grateful for Mark Hansen! He has shown to be quite knowledgeable in the insurance domain! Big thanks!"
We responded:
"Thanks for the review. Mark does a great job helping customers understand their policy. "
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Greg Woznick

April 20, 2025

5  out of  5
rating by Greg Woznick
"I have been with this Agency since August of 2017 and Trevor Jones and his staff have provided a top level of responsiveness to my family’s insurance needs and is available with little notice when a need for services does arise. I give my highest recommendation to this office located just North of Lakeside on the 17. Happy Easter: this is an important update. My agent Trevor Jones interrupted his vacation to ensure my daughter received her needed proof of insurance in time for her new job she was starting and on a probation status right after our highest holy day of Easter Sunday. The rest of the world was closed and this was an emergency. Trevor took time away from his family to take care of my family when no one else would. He wasn’t even in our state at the time he helped us. This review of his customer service is written as it happened. We are still happy customers now, since 2017 if memory serves me correctly. Thank you Trevor. Greg 4/20/25"
We responded:
"Thanks Greg for taking time to leave a review. I am always happy to help and give my cell phone number out for emergencies like this . We are here to help! "
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Tammy Arnett

March 24, 2025

5  out of  5
rating by Tammy Arnett
"Had the pleasure of working with Mark Hansen today. He was very helpful!!!"
We responded:
"Thank you for your kind words. We’re so glad mark was able to help with your insurance needs. We appreciate your support and we are always here when you need us! "
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donna Buhrman

March 13, 2025

5  out of  5
rating by donna Buhrman
"Always good service. Have been with State Farm over 50 years."
We responded:
"Donna, thanks so much for the review. We strive to always provide great service and help in any way possible as quick as we can. Thanks for the loyalty all these years! "
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Sarita Moore

March 1, 2025

5  out of  5
rating by Sarita Moore
"I like to take the time and say Jennifer Mac Peters was wonderful she helped me through it was ease I must say that was the first time I ever talk to somebody on the phone that was so polite and professional thank you Jennifer mcpeters"
We responded:
"Sarita, thanks so much for sharing. I am glad to hear you had a great experience setting up your insurance. Jennifer does a great job at making sure insurance is easy and simple. "
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Caroline Jarrell

February 22, 2025

1  out of  5
rating by Caroline Jarrell
"We contacted Trevor’s office early last year and discussed needing coverage for our sump pump, interior drain and exterior drain. Per his expertise, we were only told about adding a sump pump rider so we did. Move forward 13 months and our exterior drain failed and our basement flooded. Apparently, per the inspectors, we don’t have the appropriate rider to cover the outside drain. So now we are left with a loss when we relied on our agent to provide thorough and accurate guidance. We’ve switched agents and as soon as we did, the new agent knew exactly what rider we would have needed to cover the exterior drain. I don’t believe Trevor knows enough about the coverage to advise clients appropriately."
We responded:
"Thank you for your feedback. I appreciate your concerns, and I am sorry to hear about the difficulties you experienced with your claim. We strive to provide the best guidance, there are instances where specific situations may not fall under the coverage or endorsements discussed. My goal is to always ensure our customers are informed about their options, and I regret that your experience didn’t meet those expectations. Your feedback is important ,and I will use that to enhance my service experience. I wish you all the best with your new agent. "
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A Google User

February 17, 2025

5  out of  5
rating by A Google User
"I have worked with Trevor Jones for years and I trust him completely. He and his staff goe above and beyond for their clients."
We responded:
"It has been great working with you. I am grateful we have earned your trust and will continue to do everything we can to help. "
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Eric Wickenheiser

February 11, 2025

5  out of  5
rating by Eric Wickenheiser
"We recently worked with an absolutely amazing State Farm agent named Jennifer McPeters, through Trevor Jones' Yorktown, Virginia, State Farm office. Jennifer is the skilled insurance policy writer that we'd been hoping to find, to educate and guide us through the nuances of a variety of policy options. We needed all-new homeowners and auto policies, because our previous carrier had increased our rates by 50%, even though we had been with them for 15 years, live in a low “disaster” area, and never filed a claim on either policy. Jennifer spent so much of her time and expertise helping us sort out the best coverage for all our needs; she even helped us with a new umbrella policy, and still managed to SAVE us over $4000 a year! To this day, the other insurance company can't explain why their rates for the old policies had increased so much. We decided it must be all the high-dollar celebrity endorsements they pay for :) State Farm has proven to be the true “good neighbor,” just as they have always said. And Jennifer really has been a standout agent for us. We are now convinced that State Farm not only has the BEST coverage, but also has the BEST agents!"
We responded:
"Hey Eric, thanks so much for the review. I’m glad Jennifer was able to be a great good neighbor and offer an excellent experience with the office and also help with your home and auto needs . We look forward to helping you with your insurance. "
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Cylina Hicks

February 11, 2025

5  out of  5
rating by Cylina Hicks
"Awesome service, I need a car added to my policy right away. This was completed and emailed to me within 10 minutes by Mark Hansen. Wonderful service by this office, as always."
We responded:
"Cylina, I am so glad to hear mark was able to provide awesome service. It’s always our goal to provide the best experience we can. "
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Kenneth coleman

January 28, 2025

5  out of  5
rating by Kenneth coleman
"Had a great experience discussing all of my life insurance options with Sam. She was knowledgeable, professional and very helpful. I will recommend her to any and everyone!!"
We responded:
"I am glad to hear Sam was able to make getting life insurance a good experience. Thanks for trusting us with your insurance needs. "
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Gail Eason

January 28, 2025

5  out of  5
rating by Gail Eason
"Samantha Jenkins is absolutely amazing! She is very professional, personable, cares about her clients and takes the time not only to listen to their needs but she takes the time to learn about her clients which makes her even more aware of what is best for them and their circumstances. A great asset to the Trevor Jones team."
We responded:
"Hey Gail, thanks for the kind words. We strive hard to listen and help with your needs. We appreciate Sam and the great work she does to help all our customers. "
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Rick Lawrence

January 28, 2025

5  out of  5
rating by Rick Lawrence
"My experience with working with Samantha Jenkins has been remarkable. I have known her for 15 years and find her above reproach in business advice. Wouldn’t look further for help!!"
We responded:
"Rick, I am glad to hear you have had a remarkable experience with the office and especially Sam. We are thankful for you allowing us to help with your insurance needs. "
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Demian Rose

January 27, 2025

5  out of  5
rating by Demian Rose
"Jennifer McPeters helped me lower my insurance rate and got me better coverage thanks again"
We responded:
"Demain, thanks so much for taking sharing your experience. I am glad we could provide excellent coverage which was better than what you had while also giving you a great premium. We look forward to working with you. "
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Ellen Elliott

January 15, 2025

5  out of  5
rating by Ellen Elliott
"Trevor is always available to help if I have any questions."
We responded:
"Thanks for the kind words. I try to do all I can to help make it an easy experience when helping with the insurance. "
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Debora Bailey

December 18, 2024

5  out of  5
rating by Debora Bailey
"Thanks to Jennifer McPeters for helping me to obtain home insurance coverage with State Farm. Jennifer was very professional and extremely comfortable to work with. She was very patient and took time to answer all of my questions in detail to ensure that I had adequate understanding of what was required, what I needed to feel at ease and secure, and what State Farm offered. This was really a first for me! Thanks again!!"
We responded:
"Debora, I’m glad Jennifer was able to help with your home insurance . We always try to make it comfortable and easy to help with all your insurance needs. "
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Eva Moore

December 16, 2024

5  out of  5
rating by Eva Moore
"Very pleasant and knowledgeable"
We responded:
"Eva, thanks so much. I am glad to hear it was a pleasant experience. "
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Bruce Schwartz

December 14, 2024

5  out of  5
rating by Bruce Schwartz
"Totally comfortable to speak with. And I am an antisocial hermant. My coverage is now better and my payments are much lower."
We responded:
"Bruce. I am glad we could make the process of reviewing your insurance comfortable and easy. We take pride in making It an easy process. "